Shipping & Returns
Effective November 9, 2026
We want your order to arrive as expected—and if something isn’t right, we want to make the next step clear. Please review the terms below before placing your order.
01
Shipping
Order processing. Orders are prepared for shipment within 1–3 business days after payment is confirmed. Business days exclude weekends and U.S. public holidays. Processing time is separate from carrier transit time. During product launches, restocks, or unusually high order volumes, processing may take longer; we will communicate material delays when possible.
United States delivery. We ship U.S. orders using USPS. Available shipping methods, costs, and estimated delivery times are shown at checkout where supported. Delivery estimates are not guarantees and may be affected by carrier delays, weather, or other circumstances outside our control.
Free U.S. shipping. Orders totaling $120 or more in a single purchase qualify for free standard U.S. shipping. The threshold applies to the merchandise subtotal after discounts and before taxes or shipping charges. It cannot be combined across separate orders. Expedited shipping, if offered, is not included.
Tracking. When tracking is available, shipment details will be provided after the order is dispatched. Tracking updates may take time to appear in the carrier’s system.
Address accuracy. Please check your shipping address before placing an order. Contact us promptly through our website if you notice an error. Once an order has been shipped, we may be unable to change the destination. Additional shipping charges arising from an incorrect or incomplete address may be the customer’s responsibility.
International orders. Standard checkout shipping is currently available within the United States only. We do not currently offer regular shipping to Canada or the United Kingdom. Shipping to Nigeria may be arranged individually—please contact us before ordering for availability and a quote. Customers are responsible for applicable import duties, taxes, and customs fees unless otherwise agreed in writing.
Delivery issues. If a package appears lost, damaged in transit, or marked delivered but cannot be found, contact us through our website with your order number. We will review the situation and assist with the carrier where possible. Carrier scans alone do not necessarily establish the outcome of a delivery issue.
02
Returns & Exchanges
Return window. You may request a return within 14 calendar days of delivery. To be eligible, items must be unused, unworn, unwashed, and in their original condition, with any original tags and packaging included. Please do not send an item back before receiving return instructions.
How to start a return. Use the contact form on our Support page and include your order number, the item(s) involved, and the reason for the request. If an item arrived damaged or incorrect, include clear photos when possible. We will review your request and provide the next steps and return address if applicable.
Return shipping. For a standard change-of-mind return, the customer pays return shipping. If we shipped the wrong item or an item arrived damaged or defective, we will provide an appropriate resolution and cover reasonable return shipping when a return is required.
Non-returnable items. Worn, washed, altered, or damaged-by-use items are not eligible for a standard return. Products clearly marked “Final Sale” at the time of purchase are not eligible for change-of-mind returns. This does not limit any rights you may have for defective or misdescribed goods.
Exchanges. Exchanges depend on current stock availability. If your preferred item is unavailable, we may offer a return and refund instead, where eligible. Contact us before sending an item back.
Refunds. After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for your financial institution to post the credit. Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.
03
Need help?
For shipping questions, delivery problems, or a return request, contact Lagos Liv’n using the contact form on our Support page. Please include your order number so we can help efficiently.
Nothing in this policy limits consumer rights that cannot legally be excluded. We may update this policy from time to time; the version in effect when you place your order will generally govern that purchase, subject to applicable law.